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Open with clear privacy terms

Our Privacy Policy explains what account, payment, device and cookie data we collect when you create or use an account on w54 in India.

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Check how your data is handled

w54 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies when you open an account, sign in, use the wallet, contact support or interact with security checks on w54.org. We collect only the data needed to run your account, process payments, protect access, respond to requests and meet legal duties that apply

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to us. Payment data may include transaction references from UPI, Paytm, PhonePe or Google Pay, but we do not ask you to share banking passwords. We may retain records for fraud checks, dispute handling, tax or legal requirements, then remove or anonymise them when they are
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no longer needed. If account access is discussed, it depends on local law and is available where local law permits. You can contact us to ask for access, correction, deletion or a copy of your data.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Reach our privacy team quickly

Privacy questions should reach the right team without you repeating your account story in several places.

Email request Write to the privacy inbox from your registered email when you need a copy, correction or deletion request logged. Add a short reason, your account identifier and any date range that helps us find the relevant records.

Live chat handoff If you start in chat, ask the agent to route your privacy matter to the data team. Chat can confirm receipt, but requests about stored records may need email verification before we act.

Account security path Use the security contact path if you think your login, mobile number or payment receipt has been exposed. We may pause sensitive changes until we confirm that the request came from you.

ACCOUNT CONTROLS

Manage data choices inside w54

Privacy work is part of how we run the account flow, wallet and support desk. We separate payment references from login checks where practical, restrict staff access by role, and keep audit…

Data we collect

We collect account details you provide, login signals, device data, payment references and support messages. We use these records to run your account, process wallet activity, detect unusual access and respond to privacy requests.

Payment privacy

UPI, Paytm, PhonePe and Google Pay payments may create reference numbers, timestamps and status updates. We use those details to match deposits or withdrawals, handle disputes and keep records required by applicable rules.

Cookie use

Cookies help keep you signed in, remember device settings and measure whether pages load correctly. Some cookies are needed for account security, while optional analytics cookies can be managed through your browser settings.

Access protection

We may ask for email, mobile or document checks before changing private account details. This helps prevent another person from using a support request to view, edit or remove your stored data.

Retention periods

We keep records only while they are needed for account operation, payment matching, security checks, disputes or legal duties. After that period, records are deleted, anonymised or stored in a restricted archive.

Request handling

When you ask to access, correct or delete data, we verify the account first and then respond through a suitable contact channel. Complex payment or legal records may take longer to assess.

Ask common privacy questions here

These answers explain how we handle privacy requests linked to your account, wallet activity, device data and support conversations. If your question involves a live payment, include the UPI, Paytm, PhonePe or Google Pay reference so we can identify it faster.

It discusses account details, contact data, login records, device signals, cookie data, payment references and support messages. We use these records to run your account, protect access, process wallet activity and answer your privacy requests.

Email us from your registered address with your account identifier and the date range you want checked. We may verify your mobile number or recent activity before sharing a copy of personal data.

Yes, you can ask us to correct inaccurate account details. For sensitive changes, such as mobile number or payment profile updates, we may request extra checks to confirm that the request is genuinely from you.

You can request deletion of personal data, and we will assess it against account operation, security, payment disputes and legal record duties. Some records may need to be retained for a defined period before removal.

UPI, Paytm, PhonePe and Google Pay references help us match transactions, resolve failed or delayed payments and answer wallet queries. We do not need your banking passwords to complete those checks.

Cookies can support sign-in, security checks and page performance. You can manage many cookie choices through your browser, though blocking essential cookies may affect account access or request verification.

Use the privacy email for access, correction, deletion or data-copy requests. If the concern involves account takeover, exposed receipts or unusual login activity, contact the security path so protective checks can begin.

Open with clear privacy terms

Reach our privacy team quickly

Manage data choices inside w54

Data we collect

Payment privacy

Cookie use

Access protection

Retention periods

Request handling

Ask common privacy questions here

01 What personal data does this Privacy Policy discuss?

02 How can I ask for a copy of my data?

03 Can I correct details on my account?

04 Can I ask w54 to delete my data?

05 Why do you keep UPI or wallet references?

06 Do cookies affect my privacy choices?

07 Who should I contact about privacy concerns?

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